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5 ways Emirates Post disappointed Sheikh Mohammed

A report of inefficiencies was presented to the Dubai Ruler based on 5 performance indicators. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, was presented a report on Emirates Post’s poor performance by a team of ‘secret customers’ who visited one of the customer…

5 ways Emirates Post disappointed Sheikh Mohammed

A report of inefficiencies was presented to the Dubai Ruler based on 5 performance indicators.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, was presented a report on Emirates Post’s poor performance by a team of ‘secret customers’ who visited one of the customer service centres to observe and report inefficiencies based on complaints.

On Monday, the Ruler tweeted the five indicators upon which the centre was assessed:

– Services:

> No proper indications or index linking to the center’s efforts to deal with customer satisfaction.??

> Customers wait for long periods of time to receive a service. ??

> Post offices deliver Emirates ID cards in person and this service accounts for 75 per cent of the total number of customers.

Service Efficiency:

> 80 per cent of Emirates ID are reported to be delivered to Al Karama post office, most customers receiving ID cards at that office are workers who don’t have a PO Box.??

> Lack of services to fit the customer’s needs.

Customer Service:

> Lack of coordinated customer service for customers from different stratas of society.??

> Overcrowding at post office due to the increased amounts of text messages sent to customers for Emirates ID pick up at the same time. ??

> Customers have to visit multiple counters to complete a transaction.

Capacity building:  

> According to a 2018 study conducted on the post center, the study was based only on one service at the center not on all services.    ??

> The post office delivers more than 3,000 ID cards per day which results in overcrowding.??

> The centre has not done an capacity building to handle the large number of customers.

Service Culture:

> There is a need for employees at the center to work on building personal conduct and customer service skills.

Sheikh Mohammed expressed his dissatisfaction with Emirates Post’s performance and publicly reprimanded the organisation on social media, stressing that those responsible for the inefficiency won’t be part of his team.

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Video: Building partially breaks apart, comes crashing down

The 18-second clip shows a high-rise breaking apart from the front as part of a controlled demolition. A video of a building partly breaking apart and crashing down has gone viral online. The 18-second clip shows a high-rise breaking apart from the front and crashing down on the ground below. The video was shared by…

Video: Building partially breaks apart, comes crashing down

The 18-second clip shows a high-rise breaking apart from the front as part of a controlled demolition.

A video of a building partly breaking apart and crashing down has gone viral online.
The 18-second clip shows a high-rise breaking apart from the front and crashing down on the ground below.
The video was shared by several Chinese social media organisations, which suggested that it was a severe accident that had resulted in several injuries.
However, the video is that of a controlled demolition, and there have been no injuries at all, People’s Daily China later said.

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Why more women are signing up for FNC elections

The FNC is the country’s top body that sanctions laws and policies. More Emirati women are signing up for the Federal National Council (FNC) elections with the anticipation of winning. The positive response follows the directive issued by the President, Sheikh Khalifa bin Zayed bin Sultan Al Nahyan, last year that 50 per cent of…

Why more women are signing up for FNC elections

The FNC is the country’s top body that sanctions laws and policies.

More Emirati women are signing up for the Federal National Council (FNC) elections with the anticipation of winning.

The positive response follows the directive issued by the President, Sheikh Khalifa bin Zayed bin Sultan Al Nahyan, last year that 50 per cent of the council should be female in the forthcoming term. Registration for candidates aspiring to contest for the 40-member FNC elections scheduled for October 5, began on August 18 across the country.

And like on the first day of registration, more Emirati women showed up at the Abu Dhabi Chamber of Commerce and Industry registration centre on Monday (August 19) to sign up and contest for the parliamentary seats.

“With women set to make up half of the next FNC, I am hopeful to be among those members,” Salma Al Ketbi, 42, an Abu Dhabi mother of four who holds a masters degree in engineering management, told Khaleej Times after signing up to enroll in the upcoming elections.

“I am excited about contesting in these elections and I am keen on winning. With vast experience in engineering and management, I feel I should serve my country on the national level and participate in the country’s decision.”

Al Ketbi, a senior stock engineer at Adnoc said it is very important that women in the UAE are empowered politically and encouraged more women to sign up for the elections.

Meanwhile, media practitioner Fatima Al Award Al Darmaki, 35, said she is keen on representing Abu Dhabi in the next legislative cycle because the FNC plays a vital role in the future direction of the nation. “Being a journalist, I have been a voice for the voiceless for many years,” said Al Darmaki, a senior presenter for local news at Abu Dhabi TV.

“Through my job, I have highlighted problems affecting many people in our community including women and children which were later addressed by authorities. I am keen on taking this on to the FNC also take part in making the country’s laws.”

Retired Major-General, Nasir Salim Al Nuaimi, a former police officer with the Abu Dhabi Police, who has registered for the forthcoming elections, said that as a senior citizen with lots of knowledge and experience, being a legislator is fulfilling.

“The FNC is the country’s top body that sanctions laws and policies. As a senior citizen and a former cop, I am very well aware of the problems affecting our people and I want them addressed on the floor of the house,” said Al Nuaimi. “I am also keen on taking part in discussions and making of laws governing our nation.”

The registration for the FNC will run until Thursday, August 22.

According to the National Election Committee, the FNC candidates must be 25 years old and be a “knowledgeable and literary person of sound reputation. Additionally, they must be on the list of 330,000 citizens eligible to vote.

More candidates expected in next 3 days: Minister

During his tour of the candidates registration centre at Abu Dhabi Chamber of Commerce and Industry, Abdul Rahman Al Owais, Minister of Health and Prevention; Minister of State for Federal National Council (FNC) Affairs; and chairman of the National Election Committee, said registration across the country is going smoothly and more Emirati candidates are expected to turn up for signing up for elections in the remaining three days.

“We are witnessing a big number of candidates of all ages registering to vie for FNC seats. We urge all people to participate in the electoral process,” Al Owais told members of the Press.

ismail@khaleejtimes.com

Ismail Sebugwaawo

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UAE condemns ‘cowardly’ Kabul wedding attack

Daesh claimed the terror act that claimed at least 63 lives. The UAE has strongly condemned the terrorist attack that targeted a wedding in the Afghan capital, Kabul. The Ministry of Foreign Affairs and International Cooperation, MoFAIC, said in a statement today that it condemns in the “strongest terms” the terrorist attack which took place…

UAE condemns ‘cowardly’ Kabul wedding attack

Daesh claimed the terror act that claimed at least 63 lives.

The UAE has strongly condemned the terrorist attack that targeted a wedding in the Afghan capital, Kabul.

The Ministry of Foreign Affairs and International Cooperation, MoFAIC, said in a statement today that it condemns in the “strongest terms” the terrorist attack which took place on Saturday, and that the UAE reaffirms its support to the Afghan government as it confronts the menace of terrorism.

Also read: UAE condemns Saudi oil field drone attack

“This cowardly attack claimed by Daesh on a civilian gathering is a solemn reminder of the complex challenges faced by the Afghan government as it works to enter a new phase of stability and security,” the ministry continued.

It added, “Confronting the scourge of terrorism is a shared responsibility among states in pursuit of a more peaceful future, and the UAE stands resolutely with its Afghan partners in this regard.”

This unacceptable loss of life underlines the importance of multilateral efforts to promote a comprehensive peace agreement that will degrade the ability of transnational terror groups to operate in Afghanistan, the UAE foreign ministry noted.

The UAE extends its sincere condolences to the families of victims and wishes a prompt recovery to those injured in the attack, it concluded.

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