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5 ways Emirates Post disappointed Sheikh Mohammed

A report of inefficiencies was presented to the Dubai Ruler based on 5 performance indicators. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, was presented a report on Emirates Post’s poor performance by a team of ‘secret customers’ who visited one of the customer…

5 ways Emirates Post disappointed Sheikh Mohammed

A report of inefficiencies was presented to the Dubai Ruler based on 5 performance indicators.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, was presented a report on Emirates Post’s poor performance by a team of ‘secret customers’ who visited one of the customer service centres to observe and report inefficiencies based on complaints.

On Monday, the Ruler tweeted the five indicators upon which the centre was assessed:

– Services:

> No proper indications or index linking to the center’s efforts to deal with customer satisfaction.??

> Customers wait for long periods of time to receive a service. ??

> Post offices deliver Emirates ID cards in person and this service accounts for 75 per cent of the total number of customers.

Service Efficiency:

> 80 per cent of Emirates ID are reported to be delivered to Al Karama post office, most customers receiving ID cards at that office are workers who don’t have a PO Box.??

> Lack of services to fit the customer’s needs.

Customer Service:

> Lack of coordinated customer service for customers from different stratas of society.??

> Overcrowding at post office due to the increased amounts of text messages sent to customers for Emirates ID pick up at the same time. ??

> Customers have to visit multiple counters to complete a transaction.

Capacity building:  

> According to a 2018 study conducted on the post center, the study was based only on one service at the center not on all services.    ??

> The post office delivers more than 3,000 ID cards per day which results in overcrowding.??

> The centre has not done an capacity building to handle the large number of customers.

Service Culture:

> There is a need for employees at the center to work on building personal conduct and customer service skills.

Sheikh Mohammed expressed his dissatisfaction with Emirates Post’s performance and publicly reprimanded the organisation on social media, stressing that those responsible for the inefficiency won’t be part of his team.

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10 tonnes of food, 20kg of illegal items seized in 5 UAE raids

Some vendors sell food items in unhygienic conditions. The Municipal Inspection and Control Department of Sharjah Municipality has seized 10 tonnes of food and other items in five inspection raids, according to a statement issued on Sunday. The head of department Khalifa Bou Ghanem Al Sweedi said that the department has been carrying out many inspection campaigns to control…

10 tonnes of food, 20kg of illegal items seized in 5 UAE raids

Some vendors sell food items in unhygienic conditions.

The Municipal Inspection and Control Department of Sharjah Municipality has seized 10 tonnes of food and other items in five inspection raids, according to a statement issued on Sunday.

The head of department Khalifa Bou Ghanem Al Sweedi said that the department has been carrying out many inspection campaigns to control the markets and prevent violations related to fake products and poor quality products at cheap prices.

He added that some of the vendors sell food items on the ground in low prices, which exposes it to dust and other germs that affect the health and make it unsuitable for human consumption. The other items included counterfeit accessories and clothes.

Additionally, he added that 20 kilograms of illegal items were seized, and all necessary procedures were taken against the sellers, emphasizing that items still suitable for consumption would be donated to charitable associations.

Khalifa called on the public to contact the municipality on 993 for suggestions, feedback or to report complaints, stressing that the society is a stakeholder in maintaining the cultural appearance of the emirate.

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3 killed, 6 injured in two explosions in Nepali capital

The nature of the blasts is under investigation. Three people were killed and six others injured on Sunday in two separate explosions in the Nepali capital, Kathmandu, and police said they suspected a Maoist militant group may have been responsible. Police official Shyam Lal Gyawali said: “We have three fatalities in two incidents of explosions…

3 killed, 6 injured in two explosions in Nepali capital

The nature of the blasts is under investigation.

Three people were killed and six others injured on Sunday in two separate explosions in the Nepali capital, Kathmandu, and police said they suspected a Maoist militant group may have been responsible.

Police official Shyam Lal Gyawali said: “We have three fatalities in two incidents of explosions but the nature of (the) blasts is under investigation.”

One person was killed in an explosion inside a house in the Ghattekulo residential area in the heart of the city.

“I heard a big noise and rushed to the spot to find the walls of a house had developed cracks due to the impact of the blast,” 17-year-old student Govinda Bhandari told Reuters at the site of the first blast.

The second blast took place near a hairdresser’s in the Sukedhara area on the outskirts of the city. Two people were killed in this blast, police said.

All six injured have been rushed to hospitals.

A Reuters photographer at the site of the second blast said it had shattered the door and window panes of the shop and the area had been sealed off by the army.

Gyawali, the police official, said they suspect the blasts may have been the work of a splinter group of former Maoist rebels who are opposed to the government for arresting its supporters.

“A pamphlet from the group has been found at the site of the first blast,” Gyawali said.

The house was used to make improvised or crude explosive devices by activists from the group, he said, adding one of the injured people was a supporter.

An army spokesman said a bomb disposal team had been rushed to nearby Lalitpur area after reports of a suspicious pressure cooker fitted with tape was seen near a bus park.

No one has claimed responsibility for Sunday’s blasts.

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Former Jet Airways founder, wife held at Mumbai airport

They were taken into custody by the Mumbai Airport Immigration for investigations. Former Jet Airways chief promoter Naresh Goyal and his wife Anita were offloaded from a London-bound flight and barred from leaving India this morning by immigration officials, sources said here on Saturday. They were taken into custody by the Mumbai Airport Immigration for…

Former Jet Airways founder, wife held at Mumbai airport

They were taken into custody by the Mumbai Airport Immigration for investigations.

Former Jet Airways chief promoter Naresh Goyal and his wife Anita were offloaded from a London-bound flight and barred from leaving India this morning by immigration officials, sources said here on Saturday.

They were taken into custody by the Mumbai Airport Immigration for investigations, and the reasons for the action was not clear.

Recently, some lawmakers had demanded that the Mumbai Police should impound the passports of Goyal and other senior officials of the beleaguered airlines to prevent them from leaving the country.

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